Sun Country Airlines Flight Change Policy: Fees, Rules, and Flight Modification Process

 

Traveling can be unpredictable. One minute you’re all set for a beach vacation, and the next, a work meeting or a family emergency pops up, forcing you to move your dates. If you’ve booked a flight with Sun Country Airlines, you might be wondering: How much will this cost me? Can I even change my flight?

Contact Flights Counsel at +1 (877) 337-0761 for expert help with flight bookings, cancellations, changes, refunds, and travel assistance anytime.

The good news is that the Sun Country Airlines flight change policy is actually one of the more flexible ones in the low-cost carrier world. They use a tiered fee system based on how far in advance you make the switch.

In this guide, we’ll break down everything you need to know about fees, rules, and the step-by-step process to modify your booking without the headache.

1. The Core Rules of Sun Country’s Change Policy

Sun Country recently updated its policies to be more traveler-friendly. Unlike some budget airlines that charge a flat, heavy fee regardless of when you call, Sun Country rewards you for planning ahead.

The 24-Hour Grace Period

Just like other major U.S. airlines, Sun Country follows the Department of Transportation’s 24-hour rule. You can change or cancel your flight for free within 24 hours of booking, provided your flight is at least 7 days (168 hours) away at the time of purchase. This is a lifesaver if you realize you made a typo or picked the wrong date immediately after hitting "confirm."

Contact Flights Counsel at +1 (877) 337-0761 for expert help with flight bookings, cancellations, changes, refunds, and travel assistance anytime.

Tiered Fee Structure

If you miss that 24-hour window, the fee depends on how close you are to your departure date:

Time of ChangeFee (Per Traveler, Per Direction)
60+ days before departure$0 (Free)
14 – 59 days before departure$50
0 – 13 days before departure$100

Note: These fees are "per direction." If you are changing both legs of a round-trip flight 10 days before you leave, you might be looking at a $200 fee.

2. Understanding Fare Differences

It is important to remember that the "change fee" is separate from the fare difference.

If your original flight cost $150 and the new flight you want costs $200, you will have to pay the $50 difference in ticket price plus whatever change fee applies. If the new flight is cheaper, Sun Country typically does not refund the difference in cash, but they may issue a flight credit for future use (depending on your fare type).

3. Special Features: Flexible Fare Add-On

When you are booking your flight, Sun Country often gives you the option to purchase a Flexible Fare Add-On.

  • What it does: It allows you to make a one-time change to your itinerary without paying any change fees.

  • The Catch: You still have to pay the difference in airfare, and you must make the change at least one hour before your first scheduled flight.

  • Is it worth it? If you think there’s a 50/50 chance your plans might shift, paying a small amount upfront for the "Flexible" option can save you $100 later.

4. How to Change Your Sun Country Flight (Step-by-Step)

You don’t need to wait on hold for hours to change your flight. Sun Country makes it fairly easy to do it yourself online.

Option A: Online via "Manage Trip" (Fastest)

  1. Go to the Sun Country website.

  2. Click on the "Manage Trip" tab at the top of the homepage.

  3. Enter your Last Name and Reservation Code (this is the 6-digit alphanumeric code in your confirmation email).

  4. Select the flight you wish to change and click "Change Flight."

  5. Choose your new dates or destination.

  6. Review the fee and fare difference, then pay the balance to confirm.

Option B: Mobile App

If you have the Sun Country mobile app, the process is almost identical. Just log in, go to your trips, and follow the prompts to modify.

Option C: Calling Customer Service

If your reservation is complex (like a group booking or a vacation package), you may need to call them at 651-905-2737. Be aware that there is sometimes a long wait during peak travel seasons, and some changes made over the phone might incur an additional service fee that wouldn’t apply online.

5. Same-Day Flight Changes

Sun Country does allow same-day changes, but they are subject to availability. If you want to catch an earlier flight on the same day you're already flying:

  • You must contact the airline directly or visit the airport ticket counter.

  • A fee (usually around $100) will apply unless you have a specific high-tier status or a flexible fare.

  • The source and destination must remain the same.

6. What if Sun Country Changes Your Flight?

Sometimes, the change isn't your fault. If Sun Country cancels your flight or makes a significant schedule change (usually 4+ hours), you are entitled to:

  • A seat on the next available flight at no extra cost.

  • A full refund to your original form of payment if you choose not to travel.

In these cases, the Sun Country Airlines flight change policy protects the consumer. You should never pay a fee if the airline is the one changing the schedule.

7. Tips to Avoid Change Fees

  1. Book 60+ Days Out: This is the "golden rule" for Sun Country. If you change your mind two months before the trip, it costs you $0.

  2. Use the 24-Hour Rule: Triple-check your itinerary the moment you get that confirmation email.

  3. Consider Travel Insurance: If you’re booking a big family trip, third-party insurance can cover change costs if the reason is medical or emergency-related.

  4. Check for "Waivers": During major weather events (like a Minnesota blizzard), Sun Country often issues "travel advisories" that allow everyone to change their flights for free.

Summary

The Sun Country Airlines flight change policy is straightforward: the earlier you change, the less you pay. By keeping an eye on that 60-day window and understanding the difference between a "fee" and "fare difference," you can manage your travel plans without any nasty surprises.

Contact Flights Counsel at +1 (877) 337-0761 for expert help with flight bookings, cancellations, changes, refunds, and travel assistance anytime.


Location: United States

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