LATAM Airlines Flight Cancellation Policy Guide: Fees, Refunds, and Easy Cancellation Steps

 

Life is unpredictable, and sometimes even the best-laid travel plans need to change. Whether it’s a sudden work meeting or a change of heart, knowing the LATAM Airlines flight cancellation policy can save you from a lot of stress (and potentially some cash).

Contact Flights Counsel at +1 (877) 337-0761 for quick help with flight bookings, ticket changes, cancellations, and travel support today

If you’ve booked a flight with LATAM and need to hit the "cancel" button, here is everything you need to know in plain English.

The Golden Rule: The 24-Hour Cancellation Policy

LATAM follows the industry standard that gives travelers a bit of breathing room. If you book a flight and realize within 24 hours that you made a mistake, you can generally cancel it for a full refund without any penalty.

The fine print:

  • This usually applies if your flight was booked at least 7 days before departure (this rule is particularly strict for flights involving Brazil).

  • The ticket must be purchased directly through LATAM’s official website or customer service.

Cancellation Fees: How Much Will It Cost?

If you’ve passed that 24-hour grace period, the cost of cancelling depends heavily on the fare type you purchased. LATAM typically offers several fare "families," and they each have different rules:

Fare TypeCancellation Policy
Basic / PromoUsually non-refundable. You might lose the ticket value if you cancel.
LightNon-refundable in most cases, but you may be able to change the date for a fee.
PlusOften allows changes for a fee, but refunds might still be restricted.
TopThis is the most flexible. It usually allows for full refunds or changes with little to no penalty.

Estimated Fees: On average, domestic cancellation fees can range from $25 to $75, while international fees can climb to $200 or more, depending on how close you are to your departure date.

Contact Flights Counsel at +1 (877) 337-0761 for quick help with flight bookings, ticket changes, cancellations, and travel support today

Refund Eligibility: Cash vs. Travel Voucher

Getting your money back is the top priority for most travelers. Under the LATAM Airlines flight cancellation policy, there are two main ways refunds are handled:

  1. Involuntary Refunds: If LATAM cancels your flight or changes the schedule significantly (usually by more than 31 minutes), you are entitled to a full refund to your original form of payment, regardless of your fare type.

  2. Voluntary Refunds: If you choose to cancel, your refund depends on your ticket’s "Fare Conditions." If your ticket is non-refundable, LATAM may offer you a refund in the form of a LATAM Wallet credit. This credit can be used for future flights, which is a great way to keep your travel budget alive.

Pro Tip: Always check your "Proof of Purchase" email. It lists the specific fare rules for your ticket so you aren't surprised by hidden fees.

Easy Steps to Cancel Your LATAM Flight

Ready to cancel? You don't need to be a tech genius to do it. Here are the three easiest ways:

1. Online via "My Trips" (Fastest Way)

  • Go to the LATAM Airlines website.

  • Click on the "My Trips" tab.

  • Enter your Order Number (Reservation Code) and your Last Name.

  • Select the flight you want to cancel.

  • The system will show you if you are eligible for a refund or a LATAM Wallet credit. Confirm the cancellation, and you're done!

2. Through the LATAM App

If you’re on the move, open the LATAM app on your phone. Log in to your account, find your itinerary, and follow the prompts to cancel. It’s essentially the same process as the website but optimized for your thumb.

3. Call Customer Service

If your booking is complex (like a multi-city trip or a group booking), it’s best to talk to a human.

  • USA: 1 (866) 435-9526

  • UK: +44 20 8126 3100

  • Note: Expect some wait times during peak hours, and keep your reservation code handy!

What Happens if You "No-Show"?

In the airline world, a "No-Show" is when you don’t show up for your flight and don't cancel it beforehand. Under the LATAM Airlines flight cancellation policy, if you No-Show, you usually forfeit the entire value of your ticket.

If you know you aren't going to make it, even cancelling an hour before departure is better than doing nothing, as it might at least allow you to reclaim the airport taxes.

Important Things to Remember 

  • Check-in status: You cannot cancel your flight online if you have already checked in. You must first "Undo Check-in" on the website before the cancellation option becomes available.

  • Third-Party Bookings: If you booked through Expedia, Kayak, or a local travel agent, you must contact them to cancel. LATAM cannot directly refund tickets they didn't sell themselves.

  • EU Flights: If your flight is departing from Europe, you are protected by EC 261/2004 regulations. If LATAM cancels your flight with less than 14 days' notice, you might be eligible for up to €600 in compensation on top of your refund.

Contact Flights Counsel at +1 (877) 337-0761 for quick help with flight bookings, ticket changes, cancellations, and travel support today

Location: United States

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